retreat policies, terms, & conditions

 

Policies, Terms & Conditions

By placing a deposit on your reservation with Roam Yoga & Wellness, you acknowledge that you have read, understand, and agree to be bound by the following policies, terms, and conditions.

Booking

After receipt of the applicable deposit amount you will be issued a written confirmation of your booking. Please check your confirmation carefully and report any incorrect or incomplete information to Roam immediately. You agree to provide full, complete and accurate information to Roam.

Payment Policy and Pricing

Retreat Bookings

  • All deposits are non-refundable and non-transferrable, and required to confirm booking. However, if Roam is able to fill your space within a retreat, you would then be given a credit valued at 50% of the deposit, valid for up to one year from the original retreat start date.

  • Final Balances on Roam Retreats are due 45 days prior to the retreat start date. Cancellations made for Roam Yoga & Wellness Retreat’s signature packages within 45 days of the retreat start date are subject to the full price of the retreat package. If Roam Yoga is able to fill your space, you would then be given a credit valued at the retreat package price, less the deposit, valid for up to one year from the retreat start date.

  • Retreats are priced and advertised inclusive of applicable taxes. Roam Yoga & Wellness may, from time to time, offer reduced pricing or promotions on retreat packages at their discretion, with reduced pricing or promotions applicable only to new bookings. Any confirmed retreat bookings with deposit and/or full payment received by Roam are not entitled to reduced pricing.

  • Roam guarantees that all retreat packages booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure (country closures, natural disasters, etc.), this guarantee is not applicable and no refunds will be provided. Roam Yoga in it's sole discretion, will allow the amount paid to be transferred as credit towards a future retreat to be valid up to one year.

  • Guarantee policy: Upon booking, a deposit equaling the amount of 50% of your total stay is due in order to confirm your reservation. The remaining 50% will be charged to your card 30 days prior to your arrival.

  • Cancellation policy for ROAM RUN RETREATS : Cancellations made within 48 hours of booking will receive a full refund, after which time no refunds will be given. Cancellations made up to 30 days prior to your arrival, will result in a loss of your deposit. Cancellations made within 29 days of your arrival date will be given a credit valued at 50% of your reservation, valid for up to one year from the reservation date. Cancellations made within 15 days before your arrival, or no-shows, will be charged room and tax for the entire stay booked. Departing early will be regarded as a last-minute cancellation, and the guest will be charged room and tax for the entire stay booked. Due to the intimate nature of Roam Yoga and our remote location, cancellations affect us significantly. We strictly adhere to our cancellation policy and recommend guests purchase travel insurance to protect themselves.

  • Cancellation policy for retreat leaders renting our space and running your own retreat, please see your PDF packet policy section as specific policy applies to that part of the business.

  • Change policy: The Guest can change the dates of stay (not number of days) without a fee only if the new dates are available and are no more than three(3) months from the original arrival date. However, Guest must agree to a price per day increase if the new dates fall within a higher price tier at prevailing rates. Only one reservation date change will be allowed. Any date changes must be made more than 30 days before arrival. No changes will be allowed within 30 days from arrival.

  • Roam Yoga & Wellness may, from time to time, offer reduced pricing or promotions on general night stays, with reduced pricing or promotions applying only to new bookings. Any confirmed bookings with deposit and/or full payment received by Roam are not entitled to reduced pricing.

  • Roam guarantees that all reservations booked and secured with a valid deposit will be held as indicated on the applicable confirmation. In the case of Force Majeure (country closures, natural disasters, etc.), this guarantee is not applicable and no refunds will be provided. Roam Yoga & Wellness in it's sole discretion, may allow a portion of payments to be transferred as credit towards a future stay to be valid up to one year.

Activity Bookings

  • Cancellation policy: For all our available services and activities we manage a 24 hour cancellation policy. Cancellations made with less than 24 hours notice of the booked time, or no-shows, will be charged 100% of the service or activity booked.

Damages

  • Damages incurred to resort property as a result of occupant or guest of occupant will result in fees that will be billed directly to the resort occupant. Fees may vary depending on the amount necessary to replace the damaged property.

Smoking

  • Roam Yoga & Wellness is a non-smoking property, and thus smoking is prohibited within the rooms and the grounds of Roam. Smoking on the property will result in a fee of USD250.00 - billed directly to the occupant.

Terms & Conditions

  • All rates listed on the website do not include taxes and/or additional service charges.

  • For payment options - we accept VISA, Mastercard,Paypal, Venmo, Zelle, national Clave cards, wire transfer, and/or cash payments.

  • All rates are to be settled in USD.

  • Package inclusions are subject to change without prior notice at Roam’s discretion.

  • Roam Yoga & Wellness may ask any participant or guest to forfeit their stay or place at the resort at any time if the individual's behaviour is interrupting the retreat or other resort guests' stay.

  • You must be 18 years of age and over to attend a retreat or book a general night stay at Roam. Each adult on a booking with a minor or minors is jointly and severely responsible for the behaviour, wellbeing, supervision and monitoring of such minor(s), and jointly and severely accepts this Policies for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. Roam does not provide care services for minors and expressly disclaims any responsibility for chaperoning or supervising any minor(s).

  • Any special requirements of a guest must be disclosed to Roam at the time of booking. Roam will attempt all reasonable efforts to accommodate special requirements or requests, but this is not always possible. Many areas of the retreat may be inaccessible to you if your mobility is limited in any way. We are located on a remote island, in a mangrove, and all accomodations have stairs. All food allergies and dietary restrictions must be disclosed to Roam at the time of booking. Roam will not be liable for any failure to accommodate or fullfil any special requirements.

  • Roam recommends that any guest or retreat participant have travel insurance with a minimum medical, evacuation and repatriation coverage of US$200,000.00 covering all applicable dates staying at Roam Yoga & Wellness Retreat. This insurance should provide coverage for personal injury and emergency medical expenses. You acknowledge that insurance coverage is not included in the cost of your reservation at Roam Yoga & Wellness.

Accident Waiver and Release of Liability

Assumption of Risk, Release and Indemnity
The use of the facilities at Roam Yoga & Wellness naturally involves the risk of injury, whether the undersigned or someone else causes it. As such, the undersigned agrees that he or she understands and voluntarily accepts the risk and agrees that Roam Yoga & Wellness and any of their affiliated entitles or an instructor, therapist, guide, driver or employee (hereinafter collectively “Roam Yoga” ) will not be liable for any injury, including and without limitation, personal, bodily, or mental injury, economic loss or any damage to the undersigned, the undersigned’s spouse, the undersigned’s children, guest or relative (hereinafter, collectively “Guest”) resulting from the negligence of Roam Yoga or anyone else using the facilities. If there is any claim by anyone based on any injury, loss, or damaged described herein, which involves GUEST, the undersigned agrees to (A) – defend Roam Yoga against such claims and pay Roam Yoga for all expenses relating to the claim including, but not limited to, any and all attorney’s fees, and (B) –Indemnity Roam Yoga for all obligations resulting from such claims.

Waiver of Liability
The GUEST agrees to release from all liability, discharge and promise not to take legal action against (i) Roam Yoga , (ii) any other guest, visitor, or person present using the facilities or equipment of Roam Yoga ; (iii) any designers, manufacturers or installers of the facilities or equipment of Roam Yoga ; and/or (iv) the connection with any activities sponsored by Roam Yoga whether or not such activities take place outside of any premises owned or operated by Roam Yoga. This agreement releases Roam Yoga from any liability to GUEST, their heirs, next of kin, assigns or personal representatives for any losses or damages or claims or demand arising out of GUESTS personal injuries, damage to property or GUESTS death, even if Roam Yoga’s individual or collective negligence contributes to such personal injury, damage or death. The undersigned herby waives any and all claims or actions that may arise against Roam Yoga, its owners, managers, instructors, or employees or volunteers as a result of any such injury to any such person. Such risks include, but are not limited to:

  • Injuries resulting from the negligence of the owners, managers, instructors, employees, or volunteer assistants of Roam Yoga or the negligence of guests, visitors or persons who may be present at Roam Yoga.

  • Injuries or death resulting from the failure or negligent misuse, by me or by others, of the facilities or equipment or Roam Yoga

  • Injuries caused from slips, trips, falls, or other such accidents that occur while using the facilities or which may be caused by other persons’ use of the facilities or equipment of Roam Yoga.

  • Injuries resulting from participating in and/or using equipment in connection with the activities sponsored by Roam Yoga which may take place outside of any premises owned or operated by Roam Yoga.

  • Injuries that occur from the negligence or lack of adequate training of those instructors, guides, therapists, volunteers, drivers, or employees of Roam Yoga who seek to assist with medical or other help with before or after injuries have occurred.

The GUEST freely and voluntarily assumes complete personal responsibility for these risks and for the injuries that might occur as a result of these risks, even if such injuries occur in a manner that is not foreseeable at that time this agreement is signed.

The aforementioned policies, terms and conditions of booking at Roam Yoga & Wellness can change at any time without notice.